A. Version 3.2.3 is the current version. You can get it on our download page.

A. Yes. QuicKeys X version 3.0.2 was updated with Tiger in mind and is available as a free download for registered users of QuicKeys X3. It is compatible with all versions of Panther (10.3) and Tiger (10.4).

A. Tiger changed the way menu selections are handled behind the scenes. If you are having trouble with menu selection shortcuts no longer working, try de-selecting the "Show menus while performing menu action" checkbox for that step.

A. As of 10.4.11 (Tiger) and 10.5.5 (Leopard) Apple has changed how these keys work. Newer keyboards that have dedicated brightness keys with the graphic above the Fkeys the F14 and F15 will just work. If you have an older keyboard you can now go into the Keyboard & Mouse System Preference and under the Keyboard Shortcuts tab you will find a new item named "Display" where you can reassign the default F14 and F15 to something else, like adding Control to each of them so the raw F14 and F15 can be used by QuicKeys.

A. Multi-step Shortcuts are a collection of QuicKeys Shortcut steps that you can assemble to automate more complex tasks. You can build a Multi-step Shortcut by first creating a Single-step Shortcut and then choosing to create another step using the "Create" menu. Any Shortcut created within the Shortcut Editing window will be an additional step within that Shortcut.

A. They are basically the same thing. They describe the keyboard keys that you press to play QuicKeys Shortcuts. QuicKeys X uses the term Hot Key.

A. A trigger is any signal that tells QuicKeys to play a Shortcut. You can use After Open, Day & Time, Hot Keys, the QuicKeys Menu, Repeat triggers or QuicKeys toolbars.

A. On laptops, these keys are held by the operating system for things like sound and screen control. As of Mac OS X 10.3.4 (Panther), there is now an option in System Preferences:Keyboard & Mouse to alter this behavior. You can now reverse the Fkeys so that the fn modifier key is no longer needed to circumvent the default sound/screen adjustment behavior.

A. As a result of changing upgrading/replacing applications, you may need to edit your Switch to Application Shortcuts. Re-select the application you want to switch to while editing your Switch Application Shortcut Steps.

A. Mouse and other input devices need to support a USB standard known as HID in order to be recorded. Getting the latest driver may help if clicks (or other mouse functions) do not work.

A. If you have the Shortcut Editing window open for a particular Shortcut, the triggers for that Shortcut are disabled until you close the window. If the Hot Key field is active when editing a shortcut, all QuicKeys Hot Keys are turned off until you move your cursor off the Hot Key field. This functionality ensures that QuicKeys does not play a Shortcut while you are assigning a Hot Key. This behavior applies when you are defining any Hot Keys for Shortcuts or toolbars. It also applies when you edit the Keystroke field for Type Keystroke Shortcuts. When Hot Keys are disabled, an "X" appears over the QuicKeys Dock icon.

A. OS X 10.2.x reserves several key combinations, including:

• Command+Tab: Switch forward
• Command+Shift+Tab: Switch back
• Command+Option+Escape: Force quit

Also, the Tab key can only be assigned as a Hot Key if the mouse button is held down while pressing the Tab key.

A. Shortcuts that are set up as timed events will not execute when the computer is in Sleep mode.

A. Drag the trigger to the Trash. You can also use the delete button, delete menu, or the contextual menu.

A. Apple has recently changed the behavior in switching applications. This will be monitored and addressed in a future update.

A. The "Q" in the menu bar is the QuicKeys System Menu. It offers another way of triggering Shortcuts. If a trigger is assigned to the QuicKeys System Menu, the Shortcut will appear after the editing window for the Shortcut is closed. If you do not want to display the QuicKeys System Menu, you can turn it off in the QuicKeys Preferences.

A. Yes. You can drag files and folders onto the QuicKeys Editor Shortcut list and the Shortcut Editing window will open for a new Shortcut. Similarly you can drag files and folders onto user-defined toolbars to create Shortcuts.

A. Hold down the Command key, select the item you want to remove and drag it off the toolbar.

A. A custom icon is a property of a shortcut. To give the toolbar item a custom icon you must give the shortcut that button represents a custom icon.

• Find the shortcut for that toolbar item in the QuicKeys editor view and double click on it to open the shortcut editor.
• Bring up the Inspector window by pressing command-I or from the Window Menu, choose Show Inspector.
• Choose "Shortcut Icon" from the pop-up menu.
• Select the icon and paste any custom icon in over the default one.

Your new custom icon will now display in your toolbar as well as the main QuicKeys Shortcut list.

A. If you need to customize fonts, styles, or even include graphics use the Clips shortcut.

A. QuicKeys tries to emulate the time you take when you are recording. You may edit or remove the Pauses if they are excessive.

A. QuicKeys Toolbars are maintained by a background application. You must use the Control key with a left click to obtain the contextual menu.

A. There are some QuicKeys Shortcut Types that are not automatically renamed, even when the preference is set. These Shortcut Types include:

• AppleScript - if playing a user-entered script (not a script from a file)
• Click - if the user hasn't entered a description
• E-mail
• Manage Files
• Pause
• Inline Shortcut
• Mouse Recording - if the user has not entered a description
• Terminal Command
• Type Text

A. The QuicKeys Terminal Command Shortcut does not use the Terminal application. You cannot execute commands that require user interaction. You can, however, redirect most commands to a file to view the results. For example, to display the contents of the Applications folder you would type: cd Applications; ls > ~/Desktop/terminal.txt. This changes the working directory, issues the list directory contents command, then outputs the results to the file named terminal.txt on your Desktop.

A. Some applications do not follow Mac OS X Accessibility standards. QuicKeys cannot recognize the menus of these applications. If you create a Menu Selection Shortcut and it does not work try a Menu Clicks Shortcut.

A. If the Hot Key for your Type Text Shortcut contains the same character as one of the first few characters to be typed, that character may not get typed. Change the Type Text Shortcut option from Type Text to Insert Text or insert a Pause step immediately before the Type Text step.

A. Mac OS X no longer has a consistent interface for Save/Open dialog windows. When QuicKeys X tries to change the open/save location for you, it assumes there is a "Go To Folder" field available in which to put the new path information. Some open/save dialogs had this field, some did not, so Apple added a special keystroke of their own to enable this field. If you type Command-shift-G while in an open/save dialog, it will bring up a field where you can type in the desired path. QuicKeys can do all of this for you if you just add a Type Keystroke Shortcut step in front of any Change Folder Shortcut you have.

A. A new feature of Panther (Mac OS X 10.3.3) and later is an operating system feature called Exposé. This feature, by default, hijacks your F9, F10, and F11 keys. To change the hot keys used by Exposé go to your System Preferences > Expose pane.

A. Under System Preferences > Keyboard & Mouse pane, you can check a checkbox named "Turn on full keyboard access." Doing so enables you to use your tab key to move focus around a particular window's controls. I.e. you can tab from checkbox to checkbox or radio button to menu to button, and hit your spacebar to enable/disable said control. This can be very useful when building QuicKeys Shortcuts within apps that use non-standard code behind their user interface.

A. Unfortunately there is no way to do this. Translating shortcut data from QuicKeys 5 to QuicKeys X must be manually done by the user.